Frequently Asked Questions
Everything you need to know about your Frankies Auto Electrics & Car Audio order.
How long does shipping take for my car audio equipment?
We typically process orders within 1-2 business days. Standard shipping within Australia generally takes 3-7 business days, while express options are available for faster delivery.
Do you offer professional installation services?
While we primarily sell high-quality hardware online, we provide detailed technical guides. For complex auto electrical setups, we recommend consulting a certified local technician to ensure warranty compliance.
What is your return policy for faulty electronics?
We offer a 30-day return policy for unused items in original packaging. If a product is defective, it is covered under the manufacturer's warranty, and we will assist you with the repair or replacement process.
Will these parts fit my specific vehicle make and model?
We provide detailed compatibility lists on every product page. If you are unsure, please contact our support team with your vehicle's year, make, and model before purchasing.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services like Afterpay and ZipPay for your convenience.
Are your products covered by a warranty?
Yes, all our products are genuine Australian stock and come with full manufacturer warranties, typically ranging from 12 months to 3 years depending on the brand.